Last updated: November 3, 2026
This policy explains how you can cancel a service from GINA ECOM NETWORK LLC and when you are entitled to a refund, and it forms part of our Terms of Service.
Strategy sessions
- You can cancel or reschedule a strategy session for free up to 48 hours before its start time, and if you cancel we refund the full amount.
- If you cancel less than 48 hours before the session or do not attend, the payment is not refunded, but you can reschedule once within the following 30 days.
- If we have to cancel a session, you can choose a new date or a full refund.
Projects
This section covers AI implementation, web design and development, custom software and platforms and mobile apps.
- If you cancel before we start the work, we refund everything you have paid, minus any third-party costs we have already paid on your behalf.
- If you cancel after we start, you pay for the work done up to the cancellation date, according to the milestones in the quote or in proportion to the work completed, and we refund any amount you paid beyond that.
- Milestones that you have already approved are not refundable.
- We deliver to you all the work you have paid for up to the cancellation date.
Monthly services
This section covers social media management and any other service billed monthly.
- You can cancel at any time by email, and the cancellation takes effect at the end of the current billing period if you tell us at least 7 days before it ends, or at the end of the following period otherwise.
- Billing periods that have already started are not refunded, either in full or in part.
- There is no minimum term unless the quote sets one.
Third-party costs
Domains, licenses, subscriptions, app store fees, advertising budgets and other third-party costs paid on your behalf are not refundable once purchased, because their providers do not refund them to us.
Defects instead of refunds
If a deliverable does not work as agreed, we will first fix it as our Terms of Service provide, and if we cannot fix it within a reasonable time, we will refund the part of the price that corresponds to that deliverable.
Consumers' right of withdrawal
- If you are a consumer and the law of your country gives you a right to withdraw from a distance contract, such as the 14-day right that applies in the European Union, you can exercise it by writing to [email protected] within that period.
- If you ask us to start the service during the withdrawal period, you pay for the part of the service already provided when you withdraw, and you lose the right of withdrawal once the service has been fully provided at your express request.
How to request a cancellation or refund
- Write to [email protected] with your name, the service and the date of your payment.
- We will send any refund that applies within 14 days of receiving your request, using the same payment method you used.
- Refunds are made in US dollars, so any difference caused by currency exchange or by your bank's fees is outside our control.
- If you have a problem with a charge, please contact us before opening a dispute with your bank, because we can usually solve it faster.
Contact
For any question about this policy, write to [email protected].